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Leadership voices

Tips and strategic advice from our leadership team.

Latest stories

8 min read

Should you hire for potential and attitude, or experience?

Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…

17 min read

Tackling difficult topics head on: A conversation with Amy Gallo

The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…

8 min read

Innovation requires everyone in the band

It would be amazing if every employee at every company was having regular eureka moments about…

14 min read

Take care of yourself, your team, and your customer—in that order

The four components of customer anger I outlined last week—the situation, its ramifications, baseline stress, and…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

8 min read

The startup spouse: a view from the other side of bed

Over half a million people become entrepreneurs in the United States each month. That’s a lot…

9 min read

How to choose the right partner. Technology partner, that is.

Finding the right technology partner for your business means identifying a solution that you can afford, trust, and treat as an extension to your in-house team.

8 min read

The art of the unbiased interview

You may think you know how to conduct an unbiased interview, but chances are you've slipped…

11 min read

Radical Candor: be a better boss by saying exactly what you think

Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…

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