Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how