The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.
Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward.
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.