Agent tips
8 alternatives and synonyms for “happy to help”
Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.
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5 digital banking customer experience trends to consider for 2023
Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.
What is agent experience? (+ why it's good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
What is Customer Service?
Customer service is the support you offer your customers from the moment they first contact your business to the months and years afterward.
The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
How to deal with angry customers: 17 tips, templates, and examples
Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.
16 best practices for great customer service
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
Top 11 call center skills every agent needs (soft skills + hard skills)
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.