Agent tips

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8 alternatives and synonyms for “happy to help”

Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.

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What is agent experience? (and why it’s good for customers, too) Article

What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

10 ways to deal with angry customers (with examples) Article

10 ways to deal with angry customers (with examples)

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

16 best practices for great customer service Article

16 best practices for great customer service

Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.

Top 11 call center skills every agent needs (soft skills + hard skills) Article

Top 11 call center skills every agent needs (soft skills + hard skills)

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

How to spot a phishing attack Article

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

The 5 most important customer service techniques Article

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

The 3-step process for better agent training Article

The 3-step process for better agent training

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how