Agent tips
Customer service best practices: Alternatives to “happy to help”
Customers want to hear genuine expressions from customer service reps. Here are some better expressions to use than “happy to help” when delivering customer support.
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Article What is agent experience? (and why it’s good for customers, too)
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Article The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Article How to respond to angry customers
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Article 16 customer service tips for outstanding service (with examples)
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
Article 11 important call center skills (soft skills + hard skills)
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
Article How to spot a phishing attack
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
Article The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article The 3-step process for better agent training
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how