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Sales trends

With more time spent talking to customers and less time dealing with data entry, the future's looking bright. See what industry leaders are keeping an eye out for when it comes to the future of sales.

Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.

Latest stories

3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

8 min read

What are digital sales and why are they important for business?

Learn everything you need to know about digital sales and why they are important for your business.

3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

9 min read

What exactly is direct selling? | A direct sales explainer

Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.

9 min read

5 sales trends to watch for 2024

The key trends you can’t ignore if you want to be ready for the 2022 sales market.

10 min read

How to lead a digital transformation | Digital transformation leader

With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.

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