Sales trends

With more time spent talking to customers and less time dealing with data entry, the future's looking bright. See what industry leaders are keeping an eye out for when it comes to the future of sales.

Article | 3 min read

The future of sales is connection

Zendesk’s survey of 3,000 CRM decision-makers reveals just how important it is to connect sales organizations to critical customer information within the business.

Latest stories

State of Sales 2022
Guide | 1 min read

State of Sales 2022

In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

What are digital sales and why are they important for business?
Article | 8 min read

What are digital sales and why are they important for business?

Learn everything you need to know about digital sales and why they are important for your business.

Why you need to connect sales and customer service right now
Article | 3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What exactly is direct selling? | A direct sales explainer
Article | 9 min read

What exactly is direct selling? | A direct sales explainer

Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.

5 sales trends to watch for 2022
Article | 9 min read

5 sales trends to watch for 2022

The key trends you can’t ignore if you want to be ready for the 2022 sales market.

How to lead a digital transformation | Digital transformation leader
Article | 10 min read

How to lead a digital transformation | Digital transformation leader

With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.

Virtual leadership: Managing sales teams remotely
Article | 10 min read

Virtual leadership: Managing sales teams remotely

In a digital-first environment, sales managers have had to develop new ways to connect with and empower their reps.

Conversational marketing: Answering your 9 biggest questions
Article | 15 min read

Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.