Customer support

Tips to set agents up for success and deliver better customer service.

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Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

Article
7 min read

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

2 min read

How to provide great social media customer service on Instagram

Download the guide for tips on connecting with customers on Instagram.

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
12 min read

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

Article
11 min read

18 customer service tips to win over your customers

Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.

Customer satisfaction

Article
5 min read

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence

Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.

Tech for Good

Article
5 min read

Monthly integrations have arrived

Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…

Article
5 min read

Startups podcast: 4 startups on how they're solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

The best things in life are free

Like our demos.

Article
7 min read

What is customer success enablement? The ultimate guide

Customer success enablement ensures agents have the training, processes, and tools they need to do their jobs well. Supporting your customers starts with supporting your own people.

Article
4 min read

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Article
3 min read

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.