Infographic: Why You Can’t Ignore Twitter

May 18, 2011
    • Because Twitter claims to have more than 175 million users, and
    • 93% of social media users believe a company should have a presence in social media, and
    • 85% of those users believe a company should interact with their customers, and
    • 44% of Twitter users have recommended a product, and
    • 58% of people who said if they had tweeted about a bad experience, they would like the company to respond to it

Source: ISMDealers

Bottom line: Businesses cannot ignore Twitter, especially when it comes to support.

Twitter for Customer Support

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