Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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How customer success operations improves customer service

Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.

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3 ways healthcare companies are improving customer experience Article

3 ways healthcare companies are improving customer experience

Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.

Zendesk for Manufacturing: Customer service that powers lifetime customer value Guide

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

3 AI analytics to add to your KPIs today Article

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022 Article

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

3 tips for dealing with abusive customers Article

3 tips for dealing with abusive customers

Learn how to carefully handle abusive customers and support your team in the face of conflict.

Making spirits bright: 5 ways to support your CX team during the holidays Article

Making spirits bright: 5 ways to support your CX team during the holidays

When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.

Conversational UX: A beginner’s guide (+5 best practices) Article

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.