Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
How customer success operations improves customer service
Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.
Latest stories
Article 3 ways healthcare companies are improving customer experience
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
Guide Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.
Article 3 AI analytics to add to your KPIs today
More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.
Article Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022
Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.
Article How to launch a digital customer experience transformation
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
Article 3 tips for dealing with abusive customers
Learn how to carefully handle abusive customers and support your team in the face of conflict.
Article Making spirits bright: 5 ways to support your CX team during the holidays
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Article Conversational UX: A beginner’s guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.