Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

Article | 4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Latest stories

Customer service cover letter examples and tips
Article | 19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

5 ways that IT asset management improves customer and employee experiences
Article | 5 min read

5 ways that IT asset management improves customer and employee experiences

Learn how IT asset management can boost productivity, performance, and customer and employee experiences.

What is employee satisfaction? +10 ways to improve it
Article | 9 min read

What is employee satisfaction? +10 ways to improve it

Employee satisfaction is the goal of every company. But how do you know if you’re fostering and sustaining it? Here’s what truly matters to employees.

What is employee experience? Guide for the future of work
Article | 10 min read

What is employee experience? Guide for the future of work

Get up to speed on employee experience best practices for the future of work.

Employee experience journey mapping: A step-by-step guide
Article | 12 min read

Employee experience journey mapping: A step-by-step guide

Companies today need to step up for their employees. Discover how employee experience journey mapping can help you improve engagement and inspire your team members to do their best work.

What is high-touch customer service? (+ how to deliver it)
Article | 6 min read

What is high-touch customer service? (+ how to deliver it)

Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.

Customer feedback management guide: Best practices + tools
Article | 11 min read

Customer feedback management guide: Best practices + tools

Customer feedback management is key to delivering superior products, services, and experiences. Learn how to do it successfully so you can boost retention and build brand loyalty.

3 ways healthcare companies are improving customer experience
Article | 4 min read

3 ways healthcare companies are improving customer experience

Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.