Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Collaboration between CSAs and developers can be difficult at best—and a blocker at worst—which can have disastrous impacts on customer support success metrics. But there's a better way.
Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.
Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.