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Article
6 min read
3 smart solutions to common customer service challenges
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Article
6 min read
Survey reveals that the agent experience should drive tool adoption
In the past 3-to-5 years, customer service leaders added an average of 8.6 tools to help…
Article
6 min read
How to build the ideal virtual sales team for your business
Thinking about hiring a virtual sales team? Learn the challenges and opportunities with outsourcing sales and the steps for building a virtual team.
Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Article
9 min read
What makes good sales data?
How do you determine whether or not the data you have is good? Here are the types and tenets of good sales data you need to make winning decisions.
Article
5 min read
Brené Brown makes the case for vulnerability in Dare To Lead
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
7 min read
Sales pipeline management: a 7-step plan
The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to…
Article
9 min read
From geniuses to ninjas—why companies are branding their support teams
It’s Saturday. I walk up to the bar feeling cool and confident, but also anxious. Not…
Article
7 min read
Happiness at work depends on your perspective
Are you happy with your job? A lot of people aren’t. For several years, Gallup’s employee…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
If you want customers to trust you, trust your agents to make them happy
Maybe I just caught him on a bad day, but John Tschohl, an expert on customer…
White Paper
1 min read
Employee experience: How consumer expectations are shaping the workplace
The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…
Infographic
5 fun facts about omnichannel support
Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…
Article
6 min read
Content marketing for sales: 6 ideas to address the bottom of the funnel
Learn how to create content that turns leads into customers.
Article
2 min read
How to structure product support
Preparing agents and triaging tickets are especially important when it comes to structuring product support
Article
8 min read
5 productivity hacks anyone can do
Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…
Article
3 min read
Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Article
9 min read
Customer service in the sharing economy: a delicate balance
The sharing economy is a whole new beast. This is the economy by which people use…
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