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Article
2 min read

How to structure product support

Preparing agents and triaging tickets are especially important when it comes to structuring product support

Article
8 min read

5 productivity hacks anyone can do

Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…

Article
3 min read

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

Article
9 min read

Customer service in the sharing economy: a delicate balance

The sharing economy is a whole new beast. This is the economy by which people use…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Article
3 min read

How to cancel your CRM

Ready to break up with your CRM, but not sure how? We've got you covered.

Article
26 min read

55 sales pros to follow on Twitter

Connect with some of the brightest minds in sales.

Article
9 min read

Stemming the loneliness epidemic one interaction at a time

As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

Article
20 min read

The 42 best sales books of all time

Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

The startup psychologist: It’s easy to bake your issues into your company

The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…

Article
2 min read

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

Article
20 min read

The definitive guide to sales forecasting methodologies

Understand the basics of sales forecasting and master key techniques to improve your decision-making.

Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Article
12 min read

Customer satisfaction surveys (CSAT): 52 questions + templates

Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.

Article
1 min read

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

Article
4 min read

One-minute meditations to help you reset

It always sounds lame when someone tells you to deal with stress by taking a few…

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

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