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Article
9 min read
Customer service in the sharing economy: a delicate balance
The sharing economy is a whole new beast. This is the economy by which people use…
Article
3 min read
Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
Article
3 min read
How to cancel your CRM
Ready to break up with your CRM, but not sure how? We've got you covered.
Article
26 min read
55 sales pros to follow on Twitter
Connect with some of the brightest minds in sales.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
9 min read
Stemming the loneliness epidemic one interaction at a time
As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…
Article
20 min read
The 42 best sales books of all time
Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.
Article
8 min read
The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
Article
2 min read
Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
Article
20 min read
The definitive guide to sales forecasting methodologies
Understand the basics of sales forecasting and master key techniques to improve your decision-making.
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article
12 min read
Customer satisfaction surveys (CSAT): 52 questions + templates
Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
Article
1 min read
What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
One-minute meditations to help you reset
It always sounds lame when someone tells you to deal with stress by taking a few…
Article
12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
1 min read
Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article
8 min read
How to get sales and customer service teams working together
Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.
Article
7 min read
Is it time to redefine wellness in the workplace?
Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…
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