Article
4 min read

How Zendesk customers benefit from self-service

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…

Article
5 min read

AI is what dreams are made of. Just ask Disney.

We talk a lot about artificial intelligence and the impact AI will have on our culture…

Article
7 min read

First reply time: 9 tips to deliver faster customer service

First reply time refers to how quickly an organization can respond to a customer. Learn how to measure, track, and improve this crucial metric in our guide.

Article
2 min read

Keep support knowledge fresh and useful

Knowledge is the product that your support team owns and builds every day

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
17 min read

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister

Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…

Article
4 min read

Sales and support: Collaborating to increase growth

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

Article
5 min read

Making the most of an NPS survey

What can an NPS survey tells you about your customer experience?

1 min read

How to improve your sales process

A good sales process is the foundation of any successful sales organization. And just like in…

Article
3 min read

5 benefits of turning know-how into knowledge

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…

Article
14 min read

"V" in the moment of change: Q&A with diversity and inclusion expert Vernā Myers

Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…

Article
3 min read

Why chatbots won’t necessarily replace humans

Chatbots will play a much larger role in customer interactions in the next five years, but…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper

Why your business needs a sales CRM

With so much money and time invested in sales growth, why are sales leaders still falling…

Article
3 min read

The ROI of empowered agents

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

Article
4 min read

Sales and support: aligning to improve customer retention

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Article
3 min read

Save the day with a churn survey

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Article
5 min read

Pain points of live chat and how to solve them

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.