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Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

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Won’t you be my neighbor? Gentrification and corporate social responsibility.

Companies change neighborhoods. Companies with good corporate social responsibility change them for good.

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Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

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5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…

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The do’s and dont’s of connecting on LinkedIn

Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…

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Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

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5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

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Turn complainers into brand advocates. Find the love.

Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…

The best things in life are free

Like our demos.

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Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

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The "I’m leaving my job" email that won’t burn bridges

You aren't going to stay at your job forever. So when you do leave, what do…

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Tip of the week: Porting numbers into Zendesk Voice

For the best audio quality and overall Voice experience, we highly recommend that you port any…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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How to woo a work wife

Having a work wife or a work husband can make your job more fun and less…

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When the customer is wrong, make it right

No matter if the customer is wrong or right, a concerned customer should motivate you to…

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Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

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Phone support do's and don'ts

In the world of customer service, voice support still holds steady as a channel that customers…

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Don't let bad phone support get in the way of a good relationship

A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…