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Suggestive selling definition and techniques (2026 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

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Welcome to the CX community: A 5-step guide for new members

Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

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Value selling framework & methodology for 2026

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

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3 ways to deepen trust and build relationships through personalization

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Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

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How to create a buyer persona in 6 easy steps: Examples, tips, and templates

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The ultimate sales glossary: 100 sales terms to know

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Customer satisfaction scores (CSAT): what it is & how to measure

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Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

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Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

The best things in life are free

Like our demos.

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A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.

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Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

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How to use Zendesk for HR

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The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

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The new face of user groups—and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.