Because newsletters can be fun

Q&A with Maria McCann about the future of retail at Aurora Fashions

March 10, 2015

We recently chatted with Maria McCann, Chief Venturer at JoHo Ventures and responsible for helping Aurora Fashions, the London-based company behind the brands Oasis, Karen Millen, Coast, and Warehouse. McCann has a reputation for

Tip of the week: Installing and using the Out of Office app

March 9, 2015

The Out of Office app is the first product developed by the Support Engineering team at Zendesk. It’s a tool for managing the availability of an agent and ensuring that

A roadmap for corporate social responsibility

March 6, 2015

“No great thing is created suddenly.” That’s the principle behind the development of our community programs at Zendesk, which we’ll be talking about at SXSW on March 14

Getaround: Driving toward fast & furious growth

March 5, 2015

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since 2010, they’ve launched carsharing in five major U.S. cities, and expansion at this speed has required

6 reasons to use live chat support software

March 3, 2015

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has become the default standard for most companies. To differentiate your business and improve the customer experience, it’s important to

Tip of the week: Troubleshooting common Help Center issues

March 2, 2015

The Help Center is a great tool to offer self-service options for your customers, and we’ve got lots of great documentation to help you set up and customize your own. This tip of the week is to help troubleshoot

What’s new in the Zendesk Apps Marketplace

February 27, 2015

My how we’ve grown! The Zendesk Apps Marketplace now has 280+ apps and integrations. Among the latest additions

The secret to Amazon’s customer loyalty success

February 26, 2015

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we know) of having loyal customers.As the saying goes, there’s no hate without love. Loyal customers may love your business, but sometimes all it takes is one disappointing interaction to turn your biggest fans into your most vocal haters. Although loyal customers tend to give second chances to companies when they make mistakes, that’s only one opportunity to make things right.

Change of address: our new Singapore office

February 26, 2015

The sun never sets on Zendesk: We’re a global company with operations on five continents. This week, we cut the ribbon for our newest office

Fine Tuning: Phone support and Zendesk Voice

February 26, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on phone support and Zendesk Voice

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