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Article
6 min read
The Magnolia method: Scaling authenticity in customer service
You don’t have to be the “Target Lady” to appreciate an occasional chin wag with customers.…
Article
7 min read
Hiring a sales rep: how to efficiently screen resumes and cover letters
Here's how to evaluate a stack of candidates easily and efficiently.
Article
11 min read
The vast unexplored possibility of data visualization
When scientists began working with artist Francesca Samsel in order to visualize things like how deep…
Article
5 min read
Can science fix bad meetings?
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Podcast
23 min read
How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…
Article
8 min read
How to determine your CRM requirements (free template included)
Selecting the right CRM can be tricky. Learn how to first determine your CRM requirements and find a CRM that meets your business needs.
Article
8 min read
Why smart, predictive CX experiences depend on hybrid workforces
Last year saw hybrid workforces—a blend of humans and artificial intelligence—grow in popularity, especially within certain…
1 min read
Getting started with Zendesk Explore—your guide to customer analytics
Our guide to getting started with Zendesk Explore will help you set up and make the…
Article
8 min read
Building a CRM? Read these 5 critical considerations first
A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.
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Article
6 min read
Support leader or data analyst? Why data analysis is an essential CX skill
Fancy Mills is the group training and content director for the International Customer Management Institute (ICMI).…
Article
9 min read
Must-have CRM dashboard elements for sales teams
The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.
Article
11 min read
34 powerful CRM reports you should be using
CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?
Article
4 min read
How augmented reality could change customer service
Back in 1988, former professional wrestler “Rowdy” Roddy Piper starred in John Carpenter’s soon-to-be-cult-classic They Live,…
2 min read
Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Article
4 min read
From content manager to cross-functional collaborator
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
Article
6 min read
How not to be an asshole when you quit your job
As far as this author knows, these are the three scenarios when leaving a company that…
1 min read
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
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