Article
Latest stories
Article
4 min read
How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…
Article
1 min read
Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
Article
Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
Article
1 min read
Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Article
6 min read
Return customers: How to keep them coming back for more
Read on for 5 strategies to gain repeat customers.
Article
4 min read
The secret to Amazon’s customer loyalty success
While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…
Article
1 min read
Change of address: our new Singapore office
The sun never sets on Zendesk: We’re a global company with operations on five continents. This…
Article
5 min read
Is "make customers happy" a real business plan?
Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…
Article
3 min read
Why delighting customers doesn't pay
Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…
Article
4 min read
Best books to step up your customer service game in 2026
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article
7 min read
What is Net Promoter Score (NPS)? A complete guide
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.