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Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Ticketing system

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Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Ticketing system

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2 min read

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

Article
1 min read

Forrester Names Zendesk a 'Strong Performer'

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

Analyst reports

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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5 min read

Customer service management: Key benefits and strategies

Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.

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1 min read

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

Article
10 min read

Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

Article
3 min read

Do more with more: contact center integrations

Your agents are handling the difficult task of trying to please customers, one phone call at…

The best things in life are free

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2 min read

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

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1 min read

Welcome Zopim

Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

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1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

Customer feedback

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.