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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…
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The Zendesk Benchmark: how established companies win with digital transformation
When customers speak with companies, they want to do so with the same digital channels they…
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10 min read
Customer Effort Score simplified + how to measure it
Customer Effort Score is a metric that measures how easily customers get what they need from your company, from checking out to resolving an issue.
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23 min read
How Slack changed the way we work by putting the customer experience first
Slack has changed the way teams and whole companies work
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1 min read
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
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2 min read
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
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3 min read
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
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1 min read
Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will
Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.
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17 min read
Tackling difficult topics head on: A conversation with Amy Gallo
The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
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10 min read
17 help desk and service desk metrics to measure support performance
People have grown to expect instant answers from support teams, or at least the freedom to…
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25 min read
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
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1 min read
The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
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2 min read
Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center
In the global market for customer service software, Zendesk is named a leader in the 2019…
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3 min read
How Google and Apple are mapping out business messaging
Google's Business Messaging and Apple Messages for Business are the latest spots on the messaging landscape, but how will they map out their strategies?
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2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
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9 min read
Navigating the 7 stages of the vendor relationship
Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…
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