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Great customer experiences require more than the right tools. It’s also about the people—your people.

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The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

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Start using inclusive language with your team and customers Article

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

Post-pandemic trends from a futurist: what consumers and employees want next Article

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

The hottest CX trends for retailers are anything but trendy Article

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Stop for a CX moment— 4 industry leaders on thriving under adversity Article

Stop for a CX moment— 4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

How to authentically embody corporate social responsibility Article

How to authentically embody corporate social responsibility

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…

New year, new books. Here’s how introverts can get an edge on networking Article

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

Hone your storytelling skills for effective leadership Article

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.

Riding the wave isn’t easy — 10 self-care tips from a pro surfer Article

Riding the wave isn’t easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…