Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Latest stories
Guide How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Guide How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Article What can happen when tutorials are woven into the customer experience
How Wool and the Gang made knitting cool in a digital-first world.
Article Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…