Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
5 ways WFM for agents is great - explained by a former agent
Everyone has needs – our customers, our company, and the agents too. I was an agent…
Latest stories
Article
4 min read
Women in Leadership: Debunking negotiation myths with Wema Hoover
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
Article
6 min read
Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Article
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.
Article
3 min read
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
Article
IWD 2023: Celebrating women around the world who are championing equity
This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.
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