Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Latest stories
Article Pride is about celebrating inclusion for all employees
June is Pride month in the United States, a month-long celebration of Lesbian, Gay, Bisexual, Transgender…
Article 20 team-building activities to get remote teams through 2021
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
A more diverse workforce leads to better products
Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy
Article In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise
Article Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.