Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Zendesk’s 2020 global impact report
Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company…
Latest stories
Guide How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease
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HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
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Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
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The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
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Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Article What can happen when tutorials are woven into the customer experience
How Wool and the Gang made knitting cool in a digital-first world.
Article Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…