Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

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Pride is about celebrating inclusion for all employees Article

Pride is about celebrating inclusion for all employees

June is Pride month in the United States, a month-long celebration of Lesbian, Gay, Bisexual, Transgender…

20 team-building activities to get remote teams through 2021 Article

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

A more diverse workforce leads to better products

A more diverse workforce leads to better products

Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

How “The Great Compression” can lead to better retail CX Article

How “The Great Compression” can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise

Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

How social advocacy is shaping retail consumer trends Article

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.