Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories Page 2
Article The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Article Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Guide How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Article What can happen when tutorials are woven into the customer experience
How Wool and the Gang made knitting cool in a digital-first world.
Article Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article Pride is about celebrating inclusion for all employees
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Article 20 team-building activities to get remote teams through 2021
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
A more diverse workforce leads to better products
Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy.
Article In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article How “The Great Compression” can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
Article Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
Article We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
Article Big questions, big answers: What’s top of mind for CX leaders in 2021
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
Article Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Article The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
Article Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…