Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
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Article
12 min read
Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article
4 min read
How social advocacy is shaping retail consumer trends
Research reveals that, for the first time, consumers’ new leading value is equality.
Article
5 min read
We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
Article
7 min read
Big questions, big answers: What’s top of mind for CX leaders in 2021
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
Article
7 min read
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Article
4 min read
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
Article
17 min read
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
Article
5 min read
Post-pandemic trends from a futurist: what consumers and employees want next
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
Article
9 min read
The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Article
3 min read
Stop for a CX moment—4 industry leaders on thriving under adversity
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
Article
9 min read
How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Article
8 min read
Hone your storytelling skills for effective leadership
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
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3 min read
Riding the wave isn't easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article
6 min read
Creative ways to stay connected with remote coworkers (that aren't a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Article
8 min read
How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
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