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Great customer experiences require more than the right tools. It’s also about the people—your people.


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12 min read

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Article
4 min read

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Article
5 min read

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…

Article
7 min read

Big questions, big answers: What’s top of mind for CX leaders in 2021

3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

Article
4 min read

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021.

Article
17 min read

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

Article
5 min read

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

Article
9 min read

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Article
3 min read

Stop for a CX moment—4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

Article
9 min read

How to authentically embody corporate social responsibility

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…

Article
8 min read

Hone your storytelling skills for effective leadership

Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.

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3 min read

Riding the wave isn't easy — 10 self-care tips from a pro surfer

Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…

Article
6 min read

Creative ways to stay connected with remote coworkers (that aren't a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

Article
8 min read

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Article
7 min read

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

Article
6 min read

Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

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