Customer relationships

Article | 6 min read

6 steps to a creative chatbot name (+ bot name ideas)

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

Latest stories

Let’s get physical: A CX Moment with Spartan Race
Article | 5 min read

Let’s get physical: A CX Moment with Spartan Race

Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.

Bringing the vineyard home: A CX Moment with Wine.com
Article | 5 min read

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

Scaling growth at service centers: A CX Moment with Compass
Article | 5 min read

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

What is brand evangelism and how can you inspire it?
Article | 7 min read

What is brand evangelism and how can you inspire it?

Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.

Managing rapid growth during a pandemic: A CX Moment with Snap
Article | 5 min read

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

What can happen when tutorials are woven into the customer experience
Article | 4 min read

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

How social advocacy is shaping retail consumer trends
Article | 4 min read

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Post-pandemic trends from a futurist: what consumers and employees want next
Article | 5 min read

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…