Customer relationships

Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

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Scaling growth at service centers: A CX Moment with Compass Article

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

6 steps to a creative chatbot name (+ bot name ideas) Article

6 steps to a creative chatbot name (+ bot name ideas)

Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.

What is brand evangelism and how can you inspire it? Article

What is brand evangelism and how can you inspire it?

Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.

Managing rapid growth during a pandemic: A CX Moment with Snap Article

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

What can happen when tutorials are woven into the customer experience Article

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.

How social advocacy is shaping retail consumer trends Article

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Post-pandemic trends from a futurist: what consumers and employees want next Article

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

The hottest CX trends for retailers are anything but trendy Article

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.