How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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A Zendesk cheat sheet for picking your support solution Guide

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

The value of self-service Guide

The value of self-service

Everyone’s a busy bee these days. When it comes to finding a solution to a problem…

Roll out and manage multiple customer service channels Guide

Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor Article

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

Bright Ideas: IT Customer Stories Article

Bright Ideas: IT Customer Stories

As companies grow, so do the complex demands placed on the IT service desk. Without the…

6 Steps to Deploying Chat on Your Website Guide

6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

Delivering high-impact phone support, featuring DonorsChoose Article

Delivering high-impact phone support, featuring DonorsChoose

Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…

How Le Tote Uses Zendesk Chat and Support Video

How Le Tote Uses Zendesk Chat and Support

[Editor’s note: Zopim is now Zendesk Chat]

How to Grow Your Business with Proactive Chat Support Guide

How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

Zendesk Embeddables: Bringing customer support directly to your customers Guide

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

Zendesk Deep Dive: Managing Views Guide

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

There’s a chat for that Infographic

There’s a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

PCI Compliance and the Cloud White Paper

PCI Compliance and the Cloud

Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

Zendesk Help Center Video

Zendesk Help Center

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

6 Tips for building a thriving help center White Paper

6 Tips for building a thriving help center

Customers want to help themselves. They are more technically savvy than ever and have come to…