How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Latest stories
1 min read
Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
White Paper
7 min read
Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
1 min read
Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Video
The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give…
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Article
Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Video
Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article
Conversion Tracking in Chat
With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…
Video
Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
Video
Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Video
Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…
Video
Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video
Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
Article
Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Video
1 min read
Guided demo of Zendesk Chat
Download a 30 minute walk-through of Zendesk Chat During this video we’ll cover: The benefits of…
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
1 min read
The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
1 min read
Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
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