Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.

Preparing agents and triaging tickets are especially important when it comes to structuring product support

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

Tier 0 support is a great way to help your customers help themselves

Look to the skies, or just our apps marketplace, to learn about all the great new integrations

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?

With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace

Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.

Instant communication is the expectation when it comes to support, and when more than 53% of shoppers abandon their online purchase if they can’t find a quick answer, real-time communication in addition to traditional email support can help prevent customers from churning.

More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers.

September brings us plenty of new app integrations

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

No, that's not a holiday I made up just now

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents