Agilyx partners with Zendesk to scale for size and international growth

November 9, 2017

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

An integration investigation

October 31, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

What it’s like on the front lines of support

October 25, 2017

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

Map a customer-centric omnichannel support strategy

October 20, 2017

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

The paradox of channel choice

October 17, 2017

It’s good to offer all support channels, but not all the time, and not everywhere

Shopify brings the customer journey full circle

October 10, 2017

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

How Spokeo connects more people, faster than ever

October 4, 2017

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

New additions to the Apps Marketplace

September 28, 2017

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Keep support knowledge fresh and useful

September 27, 2017

Knowledge is the product that your support team owns and builds every day

Operation integration

August 31, 2017

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Mortgage Coach’s fast, easy support with Zendesk Chat

August 23, 2017

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

Customize your CSAT surveys

August 14, 2017

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The science behind satisfaction prediction

August 9, 2017

We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers

How Allbirds’ customer service is taking flight

July 28, 2017

Allbirds partnered with Zendesk for their customer service software when they first launched

Make self-service easy with the Web Widget

July 27, 2017

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Untapped: the ROI of customer service

July 25, 2017

Customer service can have a direct impact on the bottom line. So why do so few companies understand the ROI of customer service?

Getting wise to providing (even) better support

July 13, 2017

In the beginning, Hootsuite was like a lot of startups, in immediate need of a system to help manage customer service inquiries and to keep pace with growth

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

July 5, 2017

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s embracing SaaS software, diving in headfirst and taking a hands-on approach to providing support

Machine learning: a new potential in customer service

June 22, 2017

We’ve highlighted some of the potential innovations coming to customer service by way of machine learning

How video can enhance self-service

June 21, 2017

The human brain processes video at astounding speeds. Try using it in your support pages.

Deliver a seamless online customer experience

June 15, 2017

In this post, we’ll share how you can stand out from the crowd with a better online experience for your customers

How PlanGrid empowers the construction industry with Zendesk Support

June 13, 2017

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with customers. To build that relationship, every person they interact with should be treated with

Raise your ticket deflection ratio with smart self-service

June 7, 2017

It’s time to demystify ticket deflection and improve your deflection ratio

For FabFitFun, subscriber growth means scaling up customer service

June 1, 2017

With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and social channels have to keep up with the company’s rapid growth