Zola combines compassionate customer service with modern tools and technology

The numbers speak volumes: CircleCI reduced its FRT by 78.5% and improved its self-service to ticket ratio by 138%. The team also built an open source integration with Slack that they're willing to share.

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Everyone can relax; new integrations have arrived

Demand for 24/7 support is almost certainly going to come as your business grows

Spring is here, and with it, tons of new Zendesk integrations.

Let's break down what businesses are doing going into 2018 to prioritize the customer experience

For retailers, holidays are serious business year-round. Our analysis of Zendesk customer data reveals can't-miss insights.

All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.

It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?

To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support.

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

The best omnichannel strategy lets your agents and customers move fluidly through channels

It’s good to offer all support channels, but not all the time, and not everywhere

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Knowledge is the product that your support team owns and builds every day

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base