The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

No, that's not a holiday I made up just now

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

We're closing out July with some great new apps

Understanding the value of the omnichannel experience is one thing, but successfully implementing it is something else entirely

We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service

Skills-based routing (SBR), is a strategy used by support teams to match customers’ requests and questions to the most suitable pool of agents, based on their set of skills, instead of showing tickets to all available agents, whether or not they are qualified to answer them

Zendesk plus some great new apps are a recipe for a great cocktail

With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers

Language doesn’t need to be a barrier in your efforts at going global

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

Here are all of the great new integrations for May

With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Zola combines compassionate customer service with modern tools and technology

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Everyone can relax; new integrations have arrived

With GAAP revenue growth of a staggering 2,000+ percent over the last three years, in 2017 Fullscript moved from a combination of siloed support tools to adopt an all-in-one solution

Demand for 24/7 support is almost certainly going to come as your business grows

Spring is here, and with it, tons of new Zendesk integrations

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?