Customer support

Article
6 min read

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Article
5 min read

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

1 min read

Getting started with Sunshine™

If you’ve ever called a company with a question, only to be bounced to different departments…

Article
6 min read

Why negative reviews could be the source of your next customer

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

The gift of productivity: 3 benefits of customer service team diligence

With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial

Article
9 min read

Customer community: Definition, benefits, and tips for building your own

A well-run customer community can be an invaluable resource to a company and its customers.

White Paper
1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Article
7 min read

5 ways financial services are banking on conversational customer support

Financial services are leaning into modern conversational experiences to manage their customer relationships

Article
3 min read

The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

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Article
15 min read

Customer centricity: How to create a strategy that drives loyalty

Customer centricity is the ability to understand consumers and make business decisions based on their needs. It's putting the customer at the center of everything you do.

Article
11 min read

Deep learning vs. machine learning: A complete guide

Uncover the difference between machine learning and deep learning to understand how they impact human-like AI.

Article
1 min read

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
2 min read

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

Article
2 min read

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Article
5 min read

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Article
15 min read

90 inspirational customer service quotes to motivate teams

Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.

Article
6 min read

Maslow's hierarchy of needs for help center customization

To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices