Customer support
Tips to set agents up for success and deliver better customer service.
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Schedules in Zendesk Support
With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…
Article
8 min read
What is the follow-the-sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
Article
3 min read
How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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1 min read
Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
White Paper
1 min read
Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
Article
3 min read
Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
Article
1 min read
Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article
Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Article
1 min read
Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Article
Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article
1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
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Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
White Paper
1 min read
Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
1 min read
The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Article
5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
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