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Article 2 min read

Better customer support through Zendesk and Google Apps for Work

By Julie Barbezat

Last updated June 2, 2016

Today, more than two million paid businesses use Google Apps to power their business. Google has created a seamless experience for companies to get up and running on their platform to drive collaboration and productivity across the company on any device.

The next step for any growing business is to manage customer relationships with a modern support software solution like Zendesk. That’s why we’re excited to announce that Zendesk has been selected as a ‘New & Notable’ app in the Google Apps Marketplace.

“We want our customers to get the most out of their Google Apps experience by providing a simple and seamless way to connect third party apps that make work more productive and collaborative,” said Rahul Sood, Managing Director, Apps and Search at Google. “With the New & Notable section in the Google Apps Marketplace, you can find powerful new apps and integrations across a range of categories that extend the capabilities of your Google Apps experience and make your teams more successful. We’re happy to announce that Zendesk is one of the New & Notable apps in the Google Apps Marketplace for June.”

As companies grow, they get customer feedback from a wealth of channels. With Zendesk, you can bring all your conversations—via email, chat, the phone, social media, the Google Play Store, or even robots—into one place, whatever the source. Zendesk turns these conversations into support tickets, so your team can quickly prioritize and solve customer issues.

“We are honored to be in the first batch of New & Notable Apps Marketplace partners. Companies choose Google Apps because they want to increase productivity and achieve business goals, like improving customer satisfaction,” said Billy Robins, Director of Business Development at Zendesk. “Zendesk brings businesses and their customers—whether small businesses or large multi-nationals—closer together.”

How to get started
Using the Zendesk app, setting up a customer service solution has never been easier. We’ve leveraged Google’s APIs to help you get up and running in a matter of minutes. By installing the app, you can start supporting your customers today.

Learn more about the Google Apps Marketplace
The Google Apps Marketplace offers a wide range of quality enterprise apps that add functionality and features to the native Google for Work apps. If you’re not already using the Google Apps Single Sign-on, this might be a great time to sign up.

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