Latest stories
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Article
10 min read
Keep companies competitive with a data-driven sales approach
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
Article
20 min read
Sales prospecting 101: A beginner’s guide
A strong sales prospecting strategy is key to growing your audience and your bottom line.
Article
11 min read
Sales script guide: Examples, benefits, and how to write one
A good sales script can be the difference between lead buy-in or brush-off. Learn from these examples to create a script that helps you stand out.
Article
6 min read
Making spirits bright: 5 ways to support your CX team during the holidays
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Article
7 min read
Why companies migrate help desk software and how to do it right
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
Article
9 min read
5 sales trends to watch for 2025
The key trends you can’t ignore if you want to be ready for the 2025 sales market.
White Paper
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk. Here's what they found.
Article
9 min read
Sales growth rate: Calculation + growth strategies
Learn how to calculate sales growth rate and uncover effective strategies to increase your rate and business revenue.
Important Emerging Technologies in the Digital Workplace
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
9 min read
What is sales mix? Definition, formula, and best practices
Calculate your company’s sales mix to strategize your product distribution for the highest revenue gains.
Article
5 min read
Celebrating new integrations
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
7 min read
Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Article
9 min read
What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Article
10 min read
How to build a sales playbook framework (+ a free template)
Creating a sales playbook will streamline your sales process and solidify your branding in each customer interaction.
Article
9 min read
Conversational UX: A beginner's guide (+5 best practices)
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Article
13 min read
92 customer service statistics you need to know in 2025
Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.
Article
6 min read
Customer touchpoints: How to identify them + examples
Discover everything you need to know about customer touchpoints and use templates to map touchpoints across the customer journey.
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