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Article
6 min read
The three most common UX mistakes CRMs make (and how to avoid them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.
Article
10 min read
8 steps to creating loyal, human, customer connections
What if someone told you there was a formula for generating repeat business? That, in just…
Article
2 min read
5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
4 min read
17 ways to improve call center customer satisfaction
Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
White Paper
1 min read
Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
Article
9 min read
Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?
White Paper
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
Article
6 min read
Digital detox and the big business of unplugging
Going through a digital detox sounds daunting. But, you don't have to go through it alone.…
Article
7 min read
"Alexa, what is hygge?"
Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…
Article
3 min read
How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article
4 min read
Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article
10 min read
Door-to-door sales: Definition, scripts, and techniques
Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
1 min read
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Article
5 min read
Channel changes score high with Ditzo’s online insurance customers
Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…
Article
2 min read
How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
Article
4 min read
Why leveraging a CRM is essential in the logistics & transportation industry
This year, part of your quarter 1 should be spent analyzing your current CRM system (or lack thereof) and understanding what value it is bringing to your business.
Article
2 min read
Customize your chat widget with the Web SDK
Because it is often the first place a customer looks when they want help, the Zendesk…
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