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When empathy backfires

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Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Zendesk Feature Close-Up

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Link-SF gets a much-needed update

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Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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What is customer happiness? (+5 ways to improve it)

Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.

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Community Tip: How to improve feedback loops with automated peer reviews

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Announcing Text: adding SMS support to Zendesk Talk

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Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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How to manage customer satisfaction in a crisis

Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.

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Returnship: the path forward for mothers in the workplace

Mothers returning to the workplace after a long absence have a hard hill to climb. But…

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Returnship: why mothers can’t break down the corporate door

Mothers returning to work after a lengthy absence face special circumstances that other job returners do…

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How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

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No boys allowed: why we still need women only spaces

Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…