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Article
8 min read

How to create a sales report (+4 free templates)

It isn’t easy keeping tabs on so many sales activities. Sales reports can help you assess team progress, track growth, and make more informed business decisions.

Article
10 min read

How to lead a digital transformation | Digital transformation leader

With both customers and employees embracing the digital economy, more and more businesses must learn how to lead a digital transformation.

Article
4 min read

11 fresh alternatives + synonyms for “happy to help”

Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”

Article
6 min read

What is customer intelligence (CI)? Benefits, types, + examples

Customer intelligence (CI) is the process of collecting consumer data to better understand customers and deliver personalized experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
8 min read

Customer success vs. customer experience: What's the difference?

Customer success vs. customer experience—what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

Article
5 min read

Integrations to be thankful for

Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.

Article
5 min read

What does digital trust look like today?

Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

Article
6 min read

The organizational ties that bind: How we bond when working remotely

Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.

Article
14 min read

Social selling: Definition, benefits, strategies, and best practices

Strengthen brand credibility and customer relationships online through social selling.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
10 min read

What is channel sales? Sales channel strategy and guide

See how selling through partner companies provides opportunities for expansion, revenue growth, and brand marketing.

Article
9 min read

Sales vs. marketing: The differences and how they work together

Sales and marketing are two sides of the same coin. Both affect your sales pipeline, and each depends on the other. Here's what makes them different and why it matters for your bottom line.

Article
13 min read

What is a unique selling proposition? USP examples and definition

Speak directly to the people who want what you’re selling.

Article
10 min read

CRM buying guide

Sales teams can use robust CRM solutions to generate new leads, automate email campaigns, and produce forecasting reports and advanced analytics.

Article
8 min read

What skills and metrics CX teams need in ecommerce: An analysis

The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?

Article
5 min read

Working toward equality for mental health in an unequal world

World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.

Article
9 min read

What is Google business messaging? (+ how to use it)

Meet customers where they are and build stronger connections with them through Google business messaging.

Article
10 min read

What does a sales manager do? Complete career guide to skills, responsibilities, and success

A sales manager leads and supervises sales agents and runs the daily sales operations of a business. See the responsibilities and skills needed to succeed as a sales manager.

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