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The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

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7 customer service trends to follow

Companies have put customer service at the top of their priority lists, and with good reason.…

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Lead generation: How to start generating business leads

Figuring out how to generate leads can be almost as hard as converting them. Learn everything you need to know about lead generation with our comprehensive guide—and watch your sales pipeline fill up with high-quality leads.

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The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Personalization 101: What it is, importance, and examples

Use consumer data to perfect the customer experience (CX) with personalized products, customer service, and messaging.

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A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

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Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

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Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

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What is CX and how has it changed in 2026?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

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How "The Great Compression" can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise.

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Customer self-service: what it is, why it's important, and how to get it right

Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.

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What is a call center? Definition, types, and how they work

A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.

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Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

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Millennials vs. Gen Z: Differences in customer service expectations

Though separated by just one generation, Millennials and Gen Z have noticeably different customer service expectations. Learn how to tailor your strategy to serve both effectively.

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Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

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How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.