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Article
1 min read
The State of Digital Transformation In Financial Services, 2026
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
Article
Collect them all—team stickers
Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…
Article
8 min read
Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Article
7 min read
How retail is changing, from the women leading the charge
Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…
Article
12 min read
Sales pipeline management 101: What it is and best practices
Learn how a CRM can help streamline your sales pipeline management process.
White Paper
1 min read
Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
Article
6 min read
What is automated customer service? A guide to success
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article
4 min read
How to boost your sales success rate with live chat
Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities
Article
Customer retention: Metrics, strategies, and examples
Discover tried-and-true customer retention strategies to keep customers coming back.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
Taking big swings is in leader Sangeetha Rai’s DNA
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
5 min read
The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
Article
5 min read
10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
Article
5 min read
7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Article
16 min read
Flying without a map: Nicole France on charting her course as an analyst
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
11 min read
How to create a CRM strategy and why you need one in 2026
With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience
Article
5 min read
3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
Article
5 min read
Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
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