Article
11 min read

Deep learning vs. machine learning: A complete guide

Uncover the difference between machine learning and deep learning to understand how they impact human-like AI.

Article
5 min read

The power of lead value in sales forecasting

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue.

Article
9 min read

What is the best sales tracker? (Hint, it’s not Excel.)

It's time to stop formatting endless spreadsheets and invest in a tool that does the work…

Article
7 min read

5 trends from retail’s 2020 Big Show

In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

Article
19 min read

11 ways to deliver good customer service

Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.

Article
8 min read

Digital transformation can be a rough employee experience—but it doesn’t have to be

Our brains are designed to create and foster habits. Brains burn a lot of calories, and…

Article
5 min read

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

Article
9 min read

How to use sales psychology to increase lead conversion rates

To increase your lead conversion rate, you need to understand how consumer biases play out in…

The best things in life are free

Like our demos.

Article
8 min read

Putting brand values behind brand politics

You would think a taco truck could stay out of the swirling storm of outrage and…

Article
8 min read

Why corporate sustainability is a mainstay in 2020 and beyond

Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…

Article
9 min read

Making public service customer service

Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
3 min read

The gift of apps

This year, the holiday season reminded us we have a healthy appetite, not just for food,…

Article
9 min read

8 cognitive biases that affect how you manage your team

Managers are expected to make split-second decisions, day in and day out, tracking who is working…

Article
1 min read

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

Article
6 min read

This season, replace your FOMO with JOMO

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Article
2 min read

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…