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Article
5 min read
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Article
4 min read
Don't be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Article
14 min read
We signed up for 15 products - here's what we learned about sales email subject lines
Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.
Article
2 min read
Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
White Paper
1 min read
3 keys to unlocking a measurable sales pipeline
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article
4 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article
1 min read
CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
Article
6 min read
The psychology of rating: It's hard, but better, to be honest
In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…
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Article
9 min read
10 free sales forecast templates to project future revenue
An accurate sales forecast can help ensure you hit your numbers. Learn how to forecast sales with our free sales forecast templates so you can help your team track performance, make data-driven predictions, and achieve sales goals—quickly and easily.
Article
11 min read
The trust economy and why it’s okay to get a bad rating
Chances are, we tell our children, or we were told when we were young, not to…
Article
13 min read
Call center management: Best practices and top KPIs to elevate operations
Effective call center management helps you keep customers and support agents happy. Here's how to do it right.
Article
7 min read
From shopkeeper to "customer keeper"—how retail is shifting its focus
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…
Infographic
1 min read
The 5 step sales process road map (infographic)
Let's walk through the key steps in the sales process starting with how to create a roadmap, moving from prospecting to qualified leads and finally closing.
Article
9 min read
How not to be an asshole when you talk to customer service
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…
Article
The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
Article
7 min read
What Shark Tank's Talbott Teas can teach us about selling
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.
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