Latest stories
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Article
5 min read
How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
Article
14 min read
88 free call center scripts to boost your customer satisfaction
Leverage our call center scripts and customizable template to help agents deliver consistent and excellent customer service experiences.
Article
15 min read
What is a sales pipeline? Definition, stages, and management
A healthy sales pipeline is critical to boosting sales and building strong customer relationships. Dive into the sales pipeline and how to use it effectively.
Article
11 min read
Everyone can get service right—here's how. A Q&A with Jeff Toister
It seems fair to say that getting customer service right—every time, for every customer—is right up…
Article
4 min read
Improvements to Zendesk’s terms and policies
We are excited to announce new updates to our customer-facing terms and policies
Podcast
25 min read
How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Article
8 min read
Would you pay for customer service from a human?
I’ve been a Verizon customer for years. So I was shocked, a few months ago, when…
Article
10 min read
Why gendered language is everyone's business
It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
9 min read
Build a watertight B2B sales funnel in 5 steps
A B2B sales funnel doesn’t just capture new business. It’s also your key to nurturing existing…
Article
9 min read
Build a watertight B2B sales funnel in 5 steps
A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.
Article
6 min read
Loonshots: Making room for innovation as your business scales
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
6 min read
11 important sales pipeline metrics to track in 2026
Want to gain more leads, keep prospects moving through the sales funnel, and close more deals? Start by tracking these sales pipeline metrics.
Article
8 min read
Be an #A11Y—why inclusive design is good design
Good design affects every aspect of our lives, from the tiniest interaction with our phones to…
Article
5 min read
How to build a sales pipeline (and why you should)
Learn how to build a sales pipeline to help you forecast better, close more deals, and fully leverage the knowledge your team has about the way your customers buy your product.
Article
8 min read
What's the difference between a help desk and a service desk?
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
Article
7 min read
How to keep remote agents engaged—and empowered
Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…
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