Building empathy

Article

Zendesk’s 2020 global impact report

Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.

Latest stories

A focus on mental health can help prepare employees for re-entry Article

A focus on mental health can help prepare employees for re-entry

Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.

How KindWork trains and graduates underserved students into tech jobs Article

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

Knowledge is power—and vital for safety Article

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Pride is about celebrating inclusion for all employees Article

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

We support the Asian American and Pacific Islander community Article

We support the Asian American and Pacific Islander community

Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…

The fight to end world hunger can begin with gratitude Article

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021.

Start using inclusive language with your team and customers Article

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…

How to authentically embody corporate social responsibility Article

How to authentically embody corporate social responsibility

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…