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Building empathy


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7 min read

Jenny Dempsey teaches that your health is a unique ecosystem all your own

How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…

Article
8 min read

Our technology is only as empathetic as we are

I’ve been to SXSW Interactive six times. Maybe it’s just me, but for many years I…

Article
7 min read

Growing up vs. adulting: the journey toward adulthood has changed

A few months ago, I learned about adulting—the modern term for twenty-somethings engaging in adult-like behavior.…

Article
11 min read

Stop exercising and start moving

I’m moving house in T-minus 10 days. So, yesterday, after assembling 35 cardboard boxes, dismantling two…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

Will you show up with your emotions, or send an emoji instead?

If you’ve tweeted, posted to Instagram, or texted in the past few days—and who among us…

Article
7 min read

How to make a soundtrack for your life

“Splish Splash” and the “Flying Purple People Eater.” The Beatles. Goth, goth, goth. Fugazi and Bikini…

Article
14 min read

"V" in the moment of change: Q&A with diversity and inclusion expert Vernā Myers

Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…

Article
8 min read

With eyes wide open, Generation Z looks to serve, share, and impact

As with every generation, Generation Z has unique qualities. But how is this new generation looking…

Article
7 min read

"Alexa, what is hygge?"

Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…

Article
1 min read

When empathy backfires

Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…

Article
6 min read

7 ways to make friends when you move for work

A new job can be exciting. A new job in a new city is really exciting.…

Article
4 min read

Returnship: the path forward for mothers in the workplace

Mothers returning to the workplace after a long absence have a hard hill to climb. But…

Article
11 min read

My heartbreak, your headache. How to handle divorce in the workplace.

Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…

Article
7 min read

Leaders, use empathetic language when talking to remote workers

Leaders need to use more empathetic language when talking to remote workers. Choose your words with…

Article
14 min read

Dare to choose empathy

Brands who dare to be empathetic and some of the most successful and inspiring. Don't have…

Article
10 min read

The shameful trend of public shaming: a Q&A with author Jon Ronson

Is it okay to humiliate another human being—someone you only know from a single Twitter post?…

Article
8 min read

Not feeling it? Learn how to navigate the roadblocks to empathy

Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?

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