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Building empathy


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10 min read

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.

Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…

Article
6 min read

How messaging apps help connect immigrant and diaspora communities

Group chats have been an extension of my social circles for as long as I’ve had…

Article
7 min read

Relational Mindfulness: 4 ways to relate as humans at work

A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…

Article
4 min read

We can cultivate empathy anywhere, even from our living rooms

Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…

Article
9 min read

What we can learn from our veterans about resiliency and connection

Aided by the Coronavirus pandemic, the U.S. is bracing for a mental health crisis that was,…

Article
9 min read

Leading with empathy: What you don't say is just as important as what you do

Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…

Article
9 min read

Therapy, like everything else, has moved online. And that's a good thing

When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…

Article
8 min read

Shannon Weber on how to show up for others in hard times

When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…

Article
8 min read

The brave new world of virtual volunteering

The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…

Article
14 min read

Designing call centers for empathy—can it be done?

There is something that even the most customer-centric companies can’t change or control: the angry or…

Article
5 min read

Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…

Article
11 min read

As technology advances, we question what it means to be human

Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…

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Read the Zendesk Customer Experience Trends Report.

Article
10 min read

Why gendered language is everyone's business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

Article
9 min read

Stemming the loneliness epidemic one interaction at a time

As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

Article
3 min read

What will we leave behind for the underrepresented in tech?

Women are able to vote, drive, own property, pursue almost any career they want, raise a…

Article
4 min read

Volunteering your skill set can have some surprising benefits

Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…

Article
4 min read

3 surprising ways to volunteer your professional skills

We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…

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