Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Latest stories

Winning with digital: A CX Moment with <em>The New York Times</em>
Article | 3 min read

Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.

The International Rescue Committee puts Afghan refugees on the path to safety
Article | 2 min read

The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

Making work from home sustainable
Article | 6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Here's how customer service teams are actually using AI
Article | 5 min read

Here's how customer service teams are actually using AI

It’s not sentient chatbots replacing the workforce. It’s about making people's jobs easier and creating better customer experiences.

How servant leadership leads to great customer service
Article | 5 min read

How servant leadership leads to great customer service

As we approach Veterans Day, a member of Zendesk’s veteran employee community shares how servant leadership is directly related to customer service.

Work it: A CX Moment with Upwork
Article | 5 min read

Work it: A CX Moment with Upwork

Zendesk chatted with Upwork’s Vice President of Customer Support, Brent Pliskow, about the evolving workplace landscape and the growing need for freelancers.

Finserv, disrupted: A CX Moment with Neo Financial
Article | 6 min read

Finserv, disrupted: A CX Moment with Neo Financial

Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.

A healthier outcome: A CX Moment with Inovalon
Article | 4 min read

A healthier outcome: A CX Moment with Inovalon

Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.