Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

I went through my years in IT support never knowing the difference between incidents and problems.…

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

These days customer feedback and distress signals come in a head-spinning variety of formats and flavors.…

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Read the Zendesk Customer Experience Trends Report.

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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