Sales

5 essential sales forecasting techniques

Sales forecasting is a key component of any business. Implement correct sales forecasting techniques to improve your business decisions.

Change your sales team’s behavior: 6 metrics that act as negative or positive sales incentives

Sales incentives drive positive or negative sales rep behavior. Here are 6 metrics: 3 incentivize short-term gains and 3 incentivize long-term success.

13 important sales metrics and when to use them

Sales metrics are important, but knowing which ones to track can be confusing. Here are the best metrics to use.

How to get sales and customer service teams working together

Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.

Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will

Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

• CRM

A new frontier: Zendesk acquires Base

When we started Base in 2009, we set out to transform work for 30 million sales professionals worldwide. We were frustrated with the state of existing Sales Force Automation (SFA) systems and how poorly they were designed.

SFA software evaluation template

Knowing that not all SFA solutions are created equal, this template is designed to help you select the right SFA for your business

• CRM

How successful sales reps start their day

What distinguishes the best salespeople from everyone else? Part of it has to do with how they kick off their day.

How to hire the sales talent behind a $3.7 billion sales organization

At Forecast 2017, we sat down to chat with sales leader Dali Rajic, the man responsible for managing the team that transformed AppDynamics from a $100 million company to a $3.7 billion titan is just 4.5 years.

Ethical selling: when does persuasion turn into manipulation?

You don't have to sell your soul to sell your product.

• Sales Methodology

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…

• Sales and support automation

Businesses are made up of people

Businesses are made of people, and those people have relationships and ties to the communities they live in

You get what you pay for: the dangers of a "free" CRM

The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.

• CRM

Customer Spotlight: Kontakt.io

Founded in 2013, Kontakt.io is a leading global provider of bluetooth proximity technologies. Kontakt is dedicated…

Not your grandpa’s sales pitch: 3 outdated sales techniques to put to bed

Clients of today have different expectations and needs than the ones you learned about in college. Replace your old techniques with these new and improved strategies so you can win more sales now.

Base tips & tricks #3: everything you need to know about the Base mobile app

In this post, we're bringing to light the key differences and little-known features that you may not be aware of within our Android and iOS mobile apps.

So you got an angry response to a cold outreach. Here’s what to do next

Your action plan for dealing with angry cold outreach responses should include two facets: how you will (or won’t) respond to the prospect and how you’ll change outreach going forward.

Sales and support: Collaborating to increase growth

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

How to improve your sales process