Customer support

Article
5 min read

3 ways healthtech startups are improving the patient experience

VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

Article
8 min read

The customer is not always right: 5 reasons why & what you can do when they're wrong

"The customer is always right" is a time-honored business philosophy. But is it true?

Article
9 min read

What is digital customer service? | Benefits and strategy

Phone-dominant service solutions are no longer sufficient to meet consumers’ needs. Companies can improve the customer experience and cut operational costs by expanding their digital customer service offerings.

Article
4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

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Article
8 min read

What are consumer insights? The ultimate guide on how to use them

Consumer insights provide information about a specific group of buyers and what they want. Learn how to get customer insights and use them to elevate your business and the customer journey.

Article
8 min read

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

Article
7 min read

What is RCS messaging, and how can it improve CX?

Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

Article
7 min read

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Article
5 min read

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Article
8 min read

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
9 min read

How CX leaders across industries can flex their agility

The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.

Article
11 min read

Difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

Article
9 min read

What is a 360 customer view? (+ 3 tips for creating your own)

Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.

Article
5 min read

What is customer goodwill? + 3 ways to build it

Start creating positive customer relations that will benefit your business’ bottom line.

Article
8 min read

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.