When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
Learn the best way to set up and manage a remote customer service team.
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Call listening can help improve your customer service team's performance. Here's what you need to know.
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Here are the tools you need to meet your customers’ expectations, at scale.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Customer onboarding is the process of teaching new customers the value of your product or service. Here's how to build an onboarding program that sets clients up for success.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.