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Tools and media

Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.

Latest stories

How software and cloud services companies deliver exceptional technical product support

See how you can empower your technical support team to deliver excellent customer service consistently.

Zendesk for Travel and Hospitality: Transform CX to deliver 5-star service

Meet travelers where they are, get them where they want to go, and help them relax once they arrive. Learn how in this guide.

Travel/Hospitality

Delivering transformative messaging experiences to your transportation, travel, and hospitality customers

Download this ebook for insights on delivering seamless CX for travelers.

Report: IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

The best things in life are free

Like our demos.

Article
2 min read

Overcoming government regulations and launching a marketplace with Epidemic Sound's Founder, Oscar Hoglund

Oscar Hoglund discusses how, through dedication to their mission, Epidemic Sound put the power back in artists' hands.

Support

Employee experience trends: Innovations in AI and technology

Discover new strategies for keeping employees motivated and engaged this year and beyond.

Article
3 min read

Tailscale’s $113M success with Avery Pennarun

Tailscale’s Pennarun shares insights on building a product customers love–not just like.

Startups

1 min read

Guide to omnichannel contact centers

Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.

Call centre software

Article

All about PCI DDS (and why it’s important)

Earning and maintaining the trust of your customers is critical to the success of your business.…

Help desk software

Introducing the world’s most complete CX solution for the AI era

Article
2 min read

LinkSquares’ $161M growth strategy with Vishal Sunak

Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.

Article
3 min read

The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot

Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.

Article
1 min read

Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart

Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…

Startups

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak

A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.

Startups

Article
20 min read

Customer journey maps: How to create one (templates + examples)

A customer journey map helps companies understand the entire customer experience. Learn the best practices for creating one and download our free templates.

Article
9 min read

How to calculate profit margin: Calculator, formulas, and examples

Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Guide: AI agents for better customer service

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

Transform your CX and overcome economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

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