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Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.


Latest stories

Article
12 min read

20 chatbot templates to improve your CX in 2024

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

Podcast
1 min read

Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Article
1 min read

How to write a customer apology letter: 25 templates + examples

An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.

Article
4 min read

Customer win-back campaigns: How to build one + 10 templates

Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.

Article
3 min read

OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million

Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.

Article
4 min read

How bootstrapping paved the way for a $125M growth investment in Slice

Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.

Article
3 min read

How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy

The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.

Article
3 min read

Auth0’s Eugenio Pace on understanding your target persona

The Auth0 founder shares the importance of prioritizing people when building a product and growing a company.

Article
3 min read

Achieving rapid growth through word of mouth with Immad Akhund

The Mercury CEO goes under the hood on how the company quickly gained prominence and earned an esteemed reputation.

Article
2 min read

Deel’s Alex Bouaziz on how to pivot with conviction

The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.

Article
3 min read

Outreach’s Manny Medina on why you should stay close to your customers

Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.

Article
2 min read

Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy

Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.

Article
4 min read

Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck

Schuck shares his top tips and growth strategies that helped propel his company to success.

Article
2 min read

Customer service plan template, tips + how-to guide

A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.

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