Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
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How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot
Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…
Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak
A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
Glean founder Arvind Jain—don’t wait to go after enterprise accounts
“Glean” some great insights on closing big deals from day one.
Keeping the human touch in an AI-driven future with Amazon Web Services’ Deepam Mishra
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
The guide to customizing your customer service software
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
The customer-first strategy: Why it’s crucial to your business
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
ShareFile, Levitate co-founder Jesse Lipson: Trust yourself
From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
AI deep dive: Harnessing the power of AI for customer service
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Unlock personalized service at scale with a unified customer view
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Why “valuation is B.S.” to Truora founder Daniel Bilbao
A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.