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Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
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As any support team manager can attest to, the deleterious effects of stress and burnout have…
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Earning and maintaining the trust of your customers is critical to the success of your business.…
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot
Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart
Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…
In the seventh episode of Conversations with Zendesk, VirginPulse's Michael Pace talks about how his support organization scaled wisely by investing in self-service and the employee experience.
A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.
“Glean” some great insights on closing big deals from day one.
In the fifth episode of Conversations with Zendesk, AWS's Deepam Mishra talks about the promise of AI and how to maintain the human touch as the technology grows in use.
Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.
From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.
We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.
Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.
Don't wait until an idea is 100% baked if you believe in where it's going.
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.