Tools and media
Tools, templates, in-depth guides, podcasts, and videos to help you grow your CX knowledge and build better customer relationships.
Latest stories
Podcast
2 min read
Building AI-powered experiences for humans—with Upwork’s Brent Pliskow
With AI at the heart of their support operation, Upwork is raising the bar for their customers and their internal teams.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Podcast
1 min read
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Article
4 min read
Unlocking growth: How to get product-market fit validation without an MVP
Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Article
1 min read
Top customer experience podcasts
Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.
Article
4 min read
Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million
The founder shares why it pays to stop convincing prospects and instead focus on finding the ones who inherently understand and appreciate your vision.
Podcast
1 min read
Building the experiences your customers actually want—with Bitly’s Brad Harris
Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.
Article
4 min read
Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse
Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.
Article
1 min read
Free customer persona templates and examples
A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.
Article
12 min read
20 chatbot templates to improve your CX in 2024
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
3 min read
OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million
Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
Article
4 min read
How bootstrapping paved the way for a $125M growth investment in Slice
Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.
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