Workplace

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Empathy Lab: Building community in the workplace from the inside out Article

Empathy Lab: Building community in the workplace from the inside out

Without trying to sound too depressing, more and more experts are noting that our sense of…

‘Kill Reply All’—a rallying cry for better digital etiquette Article

‘Kill Reply All’—a rallying cry for better digital etiquette

Modern technology has changed the way we communicate. From email to Slack to WhatsApp, every new…

Optimizing agent performance is everyone’s job Article

Optimizing agent performance is everyone’s job

W. Edwards Deming said it best, “Quality is everyone’s responsibility.” While this statement rings true in…

So you work in customer service: where do you go from here? Article

So you work in customer service: where do you go from here?

Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…

The case for a fragrance-free workplace Article

The case for a fragrance-free workplace

It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…

This season, replace your FOMO with JOMO Article

This season, replace your FOMO with JOMO

Editor’s note: So much great business advice, so little time to read. That’s why each month…

8 more funny customer service scenes in film and TV Article

8 more funny customer service scenes in film and TV

While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…

Why 2020 is the year for flexible workplaces Article

Why 2020 is the year for flexible workplaces

The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…

The future employee experience is personalized Article

The future employee experience is personalized

I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…

What companies gain by hiring veterans Article

What companies gain by hiring veterans

Few of us can begin to imagine life in the military if we haven’t ever served.…

Movie producer Brian Grazer wants you to look up—and into someone’s eyes Article

Movie producer Brian Grazer wants you to look up—and into someone’s eyes

Editor’s note: So much great business advice, so little time to read. That’s why each month…

‘Unlearning’ as the latest must-have skill for any startup CEO Article

‘Unlearning’ as the latest must-have skill for any startup CEO

As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…

6 strategies for being happier at work Article

6 strategies for being happier at work

Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…

Sometimes it’s not what you say… but how you punctuate Article

Sometimes it’s not what you say… but how you punctuate

Is there a punctuation mark that you overuse? Chances are good there is, whether or not…

3 questions to ask when choosing the right BPO for your brand Article

3 questions to ask when choosing the right BPO for your brand

When a company chooses a partner, the who and how are crucial. This is particularly true…

How to change the way you deal with change Article

How to change the way you deal with change

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Can we do better work and be happier? Max Yoder thinks so. Article

Can we do better work and be happier? Max Yoder thinks so.

Editor’s note: So much great business advice, so little time to read. That’s why each month…

The trust economy and why it’s okay to get a bad rating Article

The trust economy and why it’s okay to get a bad rating

Chances are, we tell our children, or we were told when we were young, not to…

How does your office stack up? The new norm in workplace perks Article

How does your office stack up? The new norm in workplace perks

According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers Article

Beyond bonuses: what motivates Millennials, Generation X, and Baby Boomers

How often do you recognize or reward your team for their work? Unlike our new bot…