Frequently, we will get multiple requests from the same customer seeking the same support. Some people like to put out multiple lines when they go fishing, etc.
But if you’re not careful you might also end up having multiple Agents solve each of the tickets independently, wasting valuable support time. The solution is to make a practice of easily recognizing when a customer has submitted more than one request, and knowing how and when to merge those tickets together, which happens to be the focus of our latest tip of the week!
Head to the forums to learn more