Technology
Resources for software and cloud services companies on how to deliver a frictionless CX.
How tech companies are using AI to control costs amidst "year of efficiency"
Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.
Latest stories
How software and cloud services companies deliver exceptional technical product support
See how you can empower your technical support team to deliver excellent customer service consistently.
Top trends to watch in Software CX
See how leading SaaS companies are getting a leg up on the competition by investing in CX.
Zendesk for Software + Cloud Services
Transform your CX and accelerate customer retention using our free guide.
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
The ultimate guide to cloud computing for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options