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Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service, businesses need to build a knowledge base with relevant content that can address customers’ biggest questions.

It’s important to continuously improve your organization’s self-service capabilities with more and more customers seeking to solve issues on their own. That’s why we developed Zendesk Guide, a smart knowledge base for better self-service that's empowered customers and agents.

Getting started with Zendesk Guide covers key tips on how to:

    1. Build a quality knowledge base
    2. Improve agent efficiency
    3. Optimize self-service capabilities


To learn how to provide effortless customer experiences through contextual self-service, as well as how to best use Zendesk Guide, download the Getting started with Zendesk Guide eBook.

Looking for more technical details? Read the article: Getting started with Guide