With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution.
Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week shows you how.
Head to the forums to learn more