Fine Tuning: optimizing security in your Zendesk

Fine Tuning: optimizing security in your Zendesk

November 20, 2014
Fine Tuning: optimizing security in your Zendesk

Do you spend sleepless nights devising ways to make your Zendesk account immune to security threats? Today is your day! We’re hosting a discussion in our forums today focused on safeguards to make your Zendesk account as secure as possible.

Throughout the day, I’ll post suggestions on how to identify whether your account contains sensitive data and how to prevent phishing and social engineering attacks. But this is a two-way street: I welcome your tips and ideas on all things relating to security.

[Update: While the live discussion is over, you can still learn from the posted tips and comments about security that were shared that day.]

The discussion is already underway; we kicked it off with general best practices. Here are some highlights:

Security: Securing Zendesk Access

  • Increasing Password Security
  • Limiting Admin Access
  • Authenticating Users With Single Sign-On
  • Restricting IP Addresses
  • Routine Account Audits

Head over to the forums for more details and tips, and to join the conversation.

This discussion continues our Fine Tuning series: a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Success Team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.

The next Fine Tuning Session is scheduled for December 18th. Mark your calendar!

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