Article
7 min read

How men can serve as allies for women in the workplace

When the sexual harassment allegations against Harvey Weinstein broke in late 2017 (though his behavior had…

Article
10 min read

Sales rep for a day: Aligning sales, marketing, and support

One way to align sales with marketing and support departments is to create an ongoing, interdepartmental job-shadowing program or "sales rep for a day."

Article
6 min read

3 smart solutions to common customer service challenges

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common

Article
6 min read

Survey reveals that the agent experience should drive tool adoption

In the past 3-to-5 years, customer service leaders added an average of 8.6 tools to help…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
6 min read

How to build the ideal virtual sales team for your business

Thinking about hiring a virtual sales team? Learn the challenges and opportunities with outsourcing sales and the steps for building a virtual team.

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Article
9 min read

What makes good sales data?

How do you determine whether or not the data you have is good? Here are the types and tenets of good sales data you need to make winning decisions.

Article
5 min read

Brené Brown makes the case for vulnerability in Dare To Lead

Editor’s note: So much great business advice, so little time to read. That’s why each month…

Article
7 min read

Sales pipeline management: a 7-step plan

The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to…

The best things in life are free

Like our demos.

Article
9 min read

From geniuses to ninjas—why companies are branding their support teams

It’s Saturday. I walk up to the bar feeling cool and confident, but also anxious. Not…

Article
7 min read

Happiness at work depends on your perspective

Are you happy with your job? A lot of people aren’t. For several years, Gallup’s employee…

Article
7 min read

If you want customers to trust you, trust your agents to make them happy

Maybe I just caught him on a bad day, but John Tschohl, an expert on customer…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

White Paper
1 min read

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

Infographic

5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

Article
6 min read

Content marketing for sales: 6 ideas to address the bottom of the funnel

Learn how to create content that turns leads into customers.

Article
2 min read

How to structure product support

Preparing agents and triaging tickets are especially important when it comes to structuring product support

Article
8 min read

5 productivity hacks anyone can do

Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…