White Paper
1 min read

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…

Article
3 min read

13 SFW questions to build better relationships

A few years ago, a study was released that most people remember, erroneously, as “The 36…

Article
4 min read

Your customers are important--and so is their data

Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for

Article
7 min read

Choosing the right social impact activities for your brand

How do you attract top-notch talent, engage your staff like never before, bring in more customers,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

5 trends to uncover in your customer service data

A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.

Article
8 min read

The role accents play in customer service

If you haven’t yet seen Sorry to Bother You, it artistically and absurdly illustrates the very…

Article
3 min read

Solving your customer problems without causing more problems

What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well

Article
10 min read

5 customer-centric sales lead generators

Turn leads into customers by providing value and creating a relationship with these five customer-centric sales lead generators.

Article
5 min read

4 tips for springboarding from Tier 1 support

See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk

The best things in life are free

Like our demos.

Article
8 min read

Should D&I training be mandatory?

Racism embarrasses a major corporation; the company takes public steps to make amends; rinse, repeat. It’s…

Article
3 min read

New improvements to the Sell App for Zendesk Support

Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.

Article
1 min read

Introducing Sell for Startups program

Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
4 min read

How businesses can benefit from proactive messaging

Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented

Article
7 min read

10 types of customer service you should know

Learn about the 10 customer service types and how you can use them to provide an outstanding customer support experience.

Article
7 min read

How men can serve as allies for women in the workplace

When the sexual harassment allegations against Harvey Weinstein broke in late 2017 (though his behavior had…

Article
10 min read

Sales rep for a day: Aligning sales, marketing, and support

One way to align sales with marketing and support departments is to create an ongoing, interdepartmental job-shadowing program or "sales rep for a day."

Article
6 min read

3 smart solutions to common customer service challenges

While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common