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A simple guide to sales analytics (+ key sales metrics to watch)

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Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how

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Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

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What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

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Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

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Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

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Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

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How CX leaders across industries can flex their agility

The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.

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How Zendesk powers an evolving workplace

The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Sales enablement: Definition, strategy, and content planning

Learn how sales enablement empowers your sales team to sell effectively.

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6 closing sales techniques from the pros

Top sales professionals share their best tips, tricks, and techniques to help you close more sales.

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Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

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What is a 360 customer view? (+ 3 tips for creating your own)

Leverage data to create a 360 customer view and provide personalized experiences that will delight your audience.

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What is customer goodwill? + 3 ways to build it

Start creating positive customer relations that will benefit your business’ bottom line.

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The ultimate lead nurturing guide for 2025 (strategy & statistics)

Today’s consumers have plenty of options to choose from. Use smart lead nurturing strategies to ensure your brand stands out.

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How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.